LEVERAGING PREDICTIVE ANALYTICS AND MATLAB APPROACH TO ENHANCE CUSTOMER RETENTION THROUGH EMPLOYEE-CUSTOMER INTERACTION METRICS IN IT COMPANIES. International Journal of Engineering Sciences & Research Technology, [S. l.], v. 13, n. 12, p. 90–99, 2024. Disponível em: http://www.ijesrt.com/index.php/J-ijesrt/article/view/177.. Acesso em: 30 apr. 2025.