DEVELOPING A CONVERSATION-BASED PROJECT MANAGEMENT TOOL

Abstract

The paper presents the development of a novel project management tool that integrates conversation-based functionalities with traditional ticket management systems. Traditional project management tools often segregate communication and ticket management, leading to redundant processes and fragmented information. The primary objective of this project is to create a system that streamlines project management by embedding conversation features directly into the ticket management process. This approach aims to reduce duplication of effort, enhance communication efficiency, and consolidate functionalities within a single platform. The development process involved researching existing project management systems, planning requirements, implementing the system using Django and various JavaScript libraries, and evaluating the tool through user feedback. The findings indicate that integrating conversation and ticket management can simplify workflows and improve project tracking, though challenges in balancing communication and process remain. Future work will focus on refining these integrations and exploring additional features further to enhance the tool’s effectiveness in project management.